Refund & Return Policy
Last updated: September 23, 2026
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return, subject to the conditions and exceptions mentioned below.
Returns
To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.
To initiate a return, please contact us at gaurviexports0128@gmail.com.
Approved returns should be sent to:
A1 Achrol House
Jacob Road, Civil Lines
Jaipur, Rajasthan – 302006, India
Items returned without first requesting and receiving approval for the return will not be accepted.
If your return is approved, we will provide instructions regarding the return process and, where applicable, a return shipping label.
For any return-related questions, please contact us at gaurviexports0128@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, you must contact us as soon as possible so that we can evaluate the issue and determine the appropriate resolution.
Damage Claims
For damaged products, refund or replacement requests must be reported within 48 hours of delivery.
For fragile products, an unboxing video is mandatory for any damage claim. The video should clearly show the package from the time it is opened and should demonstrate the condition of the product and its packaging.
Claims submitted after the applicable reporting period or without sufficient evidence may not be accepted.
Handmade Product Disclaimer
Our products are handcrafted and may contain minor natural variations, inconsistencies, marks, textures, or other characteristics associated with handmade products.
These minor variations are not considered defects and will not qualify for a refund or replacement.
In particular, claims based solely on small spots, hairline cracks, minor marks, or imperfections visible only in zoomed-in photographs will not be entertained where such characteristics are inherent to the handcrafted nature of the product.
Replacement
A replacement will be offered only if the requested product is available in stock.
If the product is not available, a refund may be processed after the damaged product has been returned to us in its original packaging, subject to inspection and approval.
If we determine that the evidence provided is insufficient to establish the claimed damage or issue, the customer may be required to bear the cost of shipping the product back to us. Any refund in such circumstances will be considered on a case-by-case basis, and a replacement may not be offered.
Non-Returnable Items
Certain products are not eligible for return, including:
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Perishable goods such as food, flowers, or plants
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Custom-made or personalized products
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Special-order products
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Personal care or beauty products
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Hazardous materials
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Flammable liquids or gases
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Sale items
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Gift cards
If you are unsure whether your specific product is eligible for return, please contact us before initiating a return.
Exchanges
The fastest way to receive a different product is generally to return the product you received, subject to our return conditions, and then place a separate order for the replacement product.
Order Cancellation
Cancellation Within 2 Hours
Orders may be cancelled within 2 hours of being placed.
For cancellations within this period, we will issue a credit note that can be used toward a future purchase.
No cash or payment-method refund will be provided for cancellations made under this provision.
Refund Requests
If you request a refund instead of a credit note, a 7% processing fee of the order value will be retained to cover payment gateway and related website transaction costs.
The remaining eligible amount will be refunded according to the applicable refund terms.
Cancellation After Shipment
If a cancellation request is made after the order has been shipped, the customer must return the product safely and at their own cost.
Any approved refund will be processed after the product is received and inspected.
The refund will be made after deducting the shipping cost already paid to the carrier. The applicable shipping cost is estimated at INR 110 per kilogram, based on the volumetric weight of the package.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed to the original payment method within 10 business days.
Please note that banks, payment providers, and credit card companies may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
International Orders
For international orders, if the product is being delivered to a domestic address, please ensure that the recipient is informed about the order and is available to inspect the package upon delivery.
The recipient should open and inspect the package as soon as possible.
For international shipments, any damage or missing-item claim must be reported within 72 hours of delivery. Claims submitted after this period may not be entertained.
Customs and Import Duties
For international orders, buyers are responsible for all applicable customs duties, import taxes, and other charges imposed by their destination country.
We will not issue a refund if a customer refuses or fails to accept delivery because of applicable customs duties, import taxes, or related charges.
We are also not responsible for delays caused by local customs authorities or other customs-related procedures.
Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or cancellations, please contact:
Email: gaurviexports0128@gmail.com
Return Address:
A1 Achrol House
Jacob Road, Civil Lines
Jaipur, Rajasthan – 302006, India